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I am proud to announce that I have
been named a Five Star Best in Client Satisfaction
Real Estate Agents...
PRESS RELEASE
FIVE STAR: Best in Client Satisfaction Real Estate Agents (SM)
Announced
Posted: December 7, 2007
Charlotte, NC (December 7, 2007) - In the December 2007 issue of
Charlotte Magazine, the 2007
FIVE STAR: Best in Client
Satisfaction Real Estate Agents (SM) are announced.
Charlotte Magazine
formed a partnership with Crescendo Business Services,
an independent research firm, to identify the “best in client
satisfaction” real estate agents serving the Charlotte area. In
June, Crescendo mailed 40,000 nomination ballots to recent
homebuyers in the Charlotte area, who had recent experience with
one or more real estate agents; and over 250 ballots to area
mortgage and title companies, who know skills of real estate
agents that a consumer may not see. Each respondent was asked to
nominate only real estate agents whom they knew through personal
experience, and evaluate them across nine criteria, including,
customer service, integrity, market knowledge, communication,
negotiation, closing preparation, finds the right house,
marketing of the home and overall satisfaction.
By July, stacks of nomination
ballots had arrived and Crescendo began scoring and carefully
screening each nominee with the North Carolina and South
Carolina State Real Estate Commission databases to ensure each
agent holds a current real estate license and has had no
disciplinary actions. Before finalizing the list, nominated
agents were reviewed by a blue ribbon panel of local real estate
industry experts.
The panel consisted of realty
company executives, professional and trade association officers
and others directly involved in housing-related businesses.
Although panelists’ comments were incorporated into the final
score, safeguards were built into the review process to reduce
the ability of panel members to influence the composition of the
final list on the basis of company affiliation.
This year’s list of “FIVE STAR:
Best in Client Satisfaction” real estate agents represents
less than 5 percent of actively licensed real estate
agents in the Charlotte area. We hope this list
serves as a referral network for the 150,000 readers of
Charlotte Magazine. Is this list exhaustive? Of course not.
There are undoubtedly many other excellent real estate agents
that are not on the list this year, but don’t be surprised to
see them next year.
RESEARCH DECLARATIONS:
As with any research or recognition program, it is important
that we provide you the following declarations: The 2007 FIVE
STAR Real Estate Agents do not pay a fee to be included
in the research or the final list of FIVE STAR Best in Client
Satisfaction Real Estate Agents. The overall evaluation score of
a real estate agent reflects an average of all respondents and
may not be representative of any one client’s evaluation.
Kind Regards,
FIVE STAR Sales & Marketing Team
Crescendo Business Services |
